No fuss, free returns
If a Shed Monkey product is not for you and you’d like to return your shed within 14 days of delivery, then we will collect the item from you without charging a collection fee. No fuss, no fees!
All we ask is that you do not unpack the shed or take the shed off the pallet. You will be able to see the shed panels on the pallet if you want to double check the quality of the shed panels.
You need to notify us at email@example.com of your wish to cancel your order within this time period.
If you have unpacked the shed or taken the shed off the pallet, then you can still return the product to us but you will have to cover the cost of returning the item. This will either need to be through arranging the delivery yourself (to our manufacturing unit in West Yorkshire) or repacking and securing the goods back onto the pallet and we can arrange a pallet delivery for you. The cost of this will depend on your location and the item bought – please contact us if you would like us to advise the cost of this. In this case we will not profit from any courier charges but simply pass on the cost we receive to you.
Any delivery surcharges you have paid (such as a quicker delivery, Saturday delivery, or a timed delivery) will not be refunded.
Once your item has been returned it will be checked to ensure it is complete and in a resellable condition. If we deem that the product is not in a resellable condition we shall deduct a reasonable amount to cover any costs to use or return them to you.
Where a refund is to be paid we will usually refund any money received from you using the same method originally used by you to pay for your purchase.