ABOUT YOUR PRODUCT
What timber is used to construct my building?
All of the timber is high quality slow-grown European softwoods originating from Pine or Spruce.
What cladding is available in your garden shed range?
Our garden sheds are made using the following cladding, 12mm T&G shiplap ex 16x125mm.
What framing is used on your garden shed range?
We currently manufacture garden sheds with the following framing, heavy duty framing ex 32×50 mm which finishes at 28x44mm.
What wood preserver is used?
All of our wooden garden buildings come pre-treated in a water-based GOLDEN OAK base coat, includes a water resistant preservative to protect the building during transit and give you the opportunity to re-treat it with an appropriate high quality preservative.
PAYMENT & ORDERING
How can I pay for my order?
You can place your order now online via our secure checkout service. Alternatively if you would feel more comfortable you can also place your order by calling Shed Monkey on 0333 577 9400 – Over the phone we are now able to accept the following major credit and debit cards; Visa, Visa Electron, Visa Debit, MasterCard, Maestro (formerly Switch) and Solo. If you opt to pay online, we except all major debit/cards and Paypal.
How do I know my order has been received and confirmed?
In addition to the on screen order confirmation page a confirmation email will be sent to you if you have ordered on-line. If you have ordered over the telephone, a sales team representative will confirm the order has been placed and the payment has been received.
When will my order be processed?
With card payments and Paypal, funds are taken at the point of purchase and orders will be processed the same day if received before 4pm.
Where do you deliver?
We operate a FREE delivery service to all UK mainland postcodes including N/Ireland, timescales/delivery dates are shown on each individual product page.
Can I request the delivery date?
Yes, you will be given the option at the checkout stage to choose your delivery date that suits you.
Is there anything I must do when I take a delivery?
Yes. We request that you leave a free space where the building can be left as close to the delivery kerbside as possible. In certain circumstances (some larger garden buildings) you may be required to help the driver with the unloading of heavy panels & parts.
How will my garden building be delivered?
Our product range will be delivered by an independent pallet/courier company using vehicle’s up to 26tons, you may need to assist on the unloading.
AFTER THE PRODUCT HAS ARRIVED?
What are your policies to return an item?
If you wish to cancel or return your item, you need to send us your request in writing as soon as possible. We can then discuss with you the return options available at that point which may be unique to your individual case. For full details of our returns policy please see our full terms & conditions.
Can I return my item if I've painted or modified it?
No, if you have painted or modified your garden building, unfortunately it cannot be returned. For full details of our returns policy please see our full terms & conditions.
What if my item has a broken or missing part?
Please contact us as soon as possible regarding the problem. If necessary, please send us photographs highlighting the damage. We will then investigate the problem and endeavour to replace the broken part or the missing component as soon as possible.