What is covered?

Every shed purchased on the shedmonkey.com website now comes with our free 10 year guarantee on the timber.

In the unlikely event that a defect arises through proven timber failure as above, shed monkey guarantees to make good or replace the timber or whole shed in question.

Key terms and conditions

• Guarantee applies to sheds purchased in the UK only;
• The product must be used with a suitable base – all sheds need installing on a suitable firm and level base;
• The product must be re-treated annually with a high quality wood preserver as per the maintenance advice;
• Any windows must be suitably sealed with silicone or alternate water-tight solution.

Full terms and conditions

This guarantee applies only to goods purchased from an authorised approved retailer or the shedmonkey.com website. If the item has been transferred from the customer to another individual or third party then the guarantee becomes invalid;
This Guarantee applies to each and every Shed Monkey purchased in the UK only, and not to any other products purchased from Shed Monkey; its authorised retailers, or any other vendor;
Any claim must be submitted in writing by the original purchaser to the supplying retailer within one month of the apparent defect becoming evident;
Under the law, the Contract of Sale exists between the retailer and the consumer. Consequently, any claims made under this guarantee must be made through the retailer from whom the shed was purchased. If your retailer is no longer in business then please contact Shed Monkey on 0333 577 9400;
The claim must be supported by proof of purchase – original email confirmation or sales receipt;

If the product in question has been discontinued and cannot be repaired then Shed Monkey reserves the right to supply an equivalent alternative.
We reserve the right not to honour claims under this Guarantee at our discretion, in any circumstances, which include, but are not limited to, the following:
(a) the fault complained of relates to normal natural timber movement, maturing, or changes in appearance, including movement, warping, splitting, or appearance of knot holes or natural splits. This will not affect the structural integrity of the building and is therefore not covered by a guarantee;
(b) the fault complained of is normal wear and tear which could reasonably be expected to result from the shed being used in accordance with our instructions;
(c) the fault is the result of any kind of accident, abuse, negligence or wilful damage whether by you or any other person, animal, weather event or otherwise;
(d) the fault is the result of a force majeure event or act of nature beyond our reasonable control, including but not limited to fires, floods or natural disasters;
(e) where you attempt to alter or repair the shed (aside from applying preservers or Shed Monkey approved recommended extras such as shelving) without our approval, consent or instruction;
(f) Shed Monkey’s installation instructions have not been followed;
(g) the product has not been used with an unsuitable base – all sheds need installing on a suitable firm and level base;
(h) the product has not been re-treated annually with a high quality wood preserver as per the maintenance advice;
(i) any windows have not been suitably sealed with silicone or alternate water-tight solution;
(j) the product has come into contact with any trees or exterior walls which cold allow moisture to penetrate the timber;
(k) the roofing felt has been damaged or incorrectly fitted allowing water ingress.

Following a repair, the guarantee will remain valid from the date of the original purchase;

Upon seeking to claim under this Guarantee, Shed Monkey may require you to supply photographs of the entire shed and any visible fault. These photographs will be used to, in part, to determine whether a replacement is necessary. Shed Monkey is the sole arbiter of whether the timber is faulty and qualifies for a replacement or repair under this Guarantee. Failure to send sufficient quality or quantity of photographs of the fault where Power has required you to supply same may result in a replacement or repair being delayed or the shed not being replaced;

This Guarantee is in addition to, and does not affect, your statutory rights in relation to defective products as set out in clause 11 of our Terms, the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and any other relevant consumer protection legislation from time to time in force in the UK;
This guarantee is not transferable. The terms of this guarantee are governed by English Law.